At Rustic Wood, we value your comfort and satisfaction. This Cancellation and Refund Policy is designed to provide clarity on our booking terms. By confirming your reservation with us, you agree to the conditions outlined below.
We understand that travel plans may change. If you need to cancel your reservation, please inform us as early as possible. Cancellations made more than 48 hours before the check-in date are eligible for a full refund. Cancellations made within 48 hours of check-in will incur a charge equivalent to one night’s stay.
Once approved, refunds will be processed within 7–10 business days and will be credited to the original payment method used during booking. Please note that any transaction or gateway fees are non-refundable.
Certain discounted or promotional bookings may be marked as non-refundable. These bookings are not eligible for cancellation or refund under any circumstances. We advise guests to review all terms before finalizing their booking.
If you wish to modify your reservation (such as changing dates or room types), please contact us directly. All changes are subject to availability and may incur additional charges. We will make every effort to accommodate your request.
If you have any questions or need assistance with your booking, feel free to reach out to us at rusticwoodmanali@gmail.com or call us at +91 8360059192.